Customer Care Agent (f/m/d)

Are you a communication talent who consistently handles questions and problems in a constructive and solution-oriented manner? Your technical understanding and calm demeanor help you to always find the right words and actions? Then become part of our team and contribute to taking our customer service to the next level.

Graz

Full-time employee

Apply now

TimeTac is a continually growing and innovative software company with a focus on developing and providing web-based and mobile time tracking solutions. We maintain a modern, open corporate culture with a strong vision and a great working atmosphere in which creative thinking is encouraged. The products of TimeTac are among some of the leading cloud applications in the categories of time tracking and absence planning solutions.

Your future Role

You are the direct contact person for our customers in case of support inquiries.
Handle our customers' concerns via phone/email, or collaborate with our expert teams to find a solution. You will manage internal and external communication until the final resolution of the issue.
Provide telephone support to our customers for setting up and activating their time tracking terminals.
Keep our knowledge database and training materials constantly up to date.

Your Skills

You already have some experience in B2B software customer support.
Very good German and English language skills, additional languages are nice-to-have.
You enjoy interacting with customers over the phone and impress with your high level of respectful communication skills.
You are passionate about innovative technologies and demonstrate exceptional proficiency in effortlessly finding both technical and functional solutions.
You already have a fundamental knowledge of databases (e.g., MySQL) and ticketing systems.
You are a team player with a sense of precision and self-organization.
Technical expertise in cloud solutions, REST API, SSO, and networking would be a nice-to-have.

This may inspire you

a modern office in the city center of Graz
flexible working time models
mutual appreciation and respect
possibility to work up to 2 days per week remotely
4 € food voucher for ever day in the office
continuous learning culture
multicultural team with great teamspirit
initatives for mental and physical fitness

This may inspire you


a modern office in the city center of Graz	flexible working time models	mutual appreciation and respect	possibility to work up to 2 days per week remotely

4 € food voucher for ever day in the office	continuous learning culture	multicultural team with great teamspirit	initatives for mental and physical fitness


a modern office in the city center of Graz	flexible working time models

mutual appreciation and respect	possibility to work up to 2 days per week remotely

4 € food voucher for ever day in the office	continuous learning culture

multicultural team with great teamspirit	initatives for mental and physical fitness

We welcome applicants of any gender and origin to become part of the success story of our highly motivated team.

Based on the years of relevant professional experience as a customer care agent, we offer a minimum salary of € 43.078,-- gross per annum (ST1, Einstiegsstufe), respectively € 52.136,-- gross per annum (ST1, Regelstufe) based on a full-time role and on the IT collective agreement. Individual qualifications and experience relevant to the open position will be considered for the salary, and there is a clear willingness to overpay.

Across the Globe
We Help
To Use Time in a Meaningful Way.

	Your Contact
	Sylvia Ungersböck Talent Acquisition Partner

Apply now

Customer Care Agent (f/m/d)

Your future Role

Your Skills

This may inspire you

This may inspire you

Your Contact